At Check in
Conversation Situation 1
Agent: Good afternoon! Where are you flying to today?
Dan: Los Angeles.
Agent: May I have your passport, please?
Dan: Here you go.
Agent: Are you checking any bags?
Dan: Just this one.
Agent: OK,please place your bag on the scale.
Dan: I have a stopover in Chicago – do I need to pick up my luggage there?
Agent: No, it’ll go straight through to Los Angeles. Here are you boarding passes -your flight leaves from gate 15A and it’ll be boarding at 3.20. Your seat number is 26E.
Dan: Thanks
Situation 2
A: Hello.
B: Hello, welcome to Loft Airlines. How can I assist you today?
A: My name is Christopher Smith. I’m flying to Sydney. Australia.
B: All right Mr. Smith, I need your booking confirmation and passport.
A: Here they are.
B: Okay, Do you have any luggage you’d like to check in?
A: Yes, one bag.
B: Put your suitcase here please.
A: Here you go.
B: Okay, everything appears to be in order.
A: Excellent.
B: Here is your passport and boarding pass Sir. Your flight departs from gate 32 and your seat is 10A. Boarding will commence at 12:30pm. Enjoy your flight.
A: Thank you. Have a good day.
Situation 3
Checking in desk: Welcome. Please can I see your tickets?
Mr. Mrs. Jones: Yes here you are.
Checking in desk: Is it just you two traveling or is there anyone else?
Mr. Mrs. Jones: No. It’s just the two of us.
Checking in desk: Do you both have your passports with you?
Mr. Mrs. Jones: Yes Here they are.
Checking in desk: I will be going to ask some questions. Just answer with a simple yes or a no.
Mr. Mrs. Jones: OK, no problem.
Checking in desk: As anyone you don’t know asked you to take anything on the plane for them?
Mr. Mrs. Jones: No
Have you have sole possession of all your luggage since you packed? Mr. Mrs. Jones: Yes.
Checking in desk: Have you at any time left your luggage unattended while being in the airport?
Mr. Mrs. Jones No.
Checking in desk: Do you have any weapons or firearms in your possession?
Mr. Mrs. Jones No.
Checking in desk: Have you any flammable material in your luggage? Mr. Mrs. Jones: No.
Checking in desk: Do you have any perishable food items in your bags or suitcases.
Mr. Mrs. Jones: No.
Checking in desk: That’s good. Can you put your luggage here please Mr. Mrs. Jones: OK.
Checking in desk: What seat would you like an aisle seat or a window? Mr. Mrs. Jones: Can I have 2 seats near the emergency exit.
Checking in desk: Wait I will check for you. Yes that’s OK. I am placing you two in 21A and 21B. The gate number is A22. You can start boarding the plane in 30 minutes and the plane will take off in 1 hour
Mr. Mrs. Jones: Can you tell me how to get to gate A22?
Checking in desk: yes, go straight ahead and turn left at the end turn right and A22 is there follow the signs for your gate number on the bottom of ticket.
Mr. Mrs. Jones: Thank you for all your help.
Situation 4
Check-in Assistant: Hello. Are you flying to St. Martin today? Passenger: Yes. I have my ticket here.
Check-in: Great. I’ll need to see your passport as well.
Passenger: I have an e-ticket. Uh…is this the part you need?
Check-in: Actually I just need your name and I can find you on the computer.
Passenger: Oh okay. It’s Bates. Frank Bates.
Check-in: Great. Here we are. Oh, you’re travelling with an infant today
Passenger: Yes, my daughter Mia. She’s 14 months.
Check-in Okay. I’ll need to see your daughter’s birth certificate to prove that she is under two years of age.
Passenger: Here you are. Say, would we be able to get an aisle seat? I may have to walk her around if she gets fussy.
Check-in Sure. I’ll put you near the washroom too.
Passenger: Thanks. Can I take my stroller to the gate?
Check-in: Yes, we’ll check it in the over-sized luggage after you board.
Are you just checking these two bags today?
Passenger: Yes. I’ll take my knapsack as my carry-on.
Check-in: Did you pack these bags yourself?
Passenger: Yes.
Check-in: Okay. Here is your boarding pass. Be at the gate one hour prior to boarding time. You will be able to preboard because you are traveling with an infant. Our flight crew will have some special instructions for take-off and landing.
Language Focus
Phrases and Expressions
Check-in Assistant
• Can I see your ticket, please?
• Do you have your passport with you?
• I’m afraid your passport has expired.
• Do you have a second piece of identification?
• I’ll need to see your child’s birth certificate.
• How many bags are you checking?
• Will you be bringing a carry-on bag?
• I’m afraid that bag exceeds the size restrictions.
• Did you pack your bags yourself?
• Would you like an aisle or a window seat?
• Would you like a wheelchair?
• You’ll board at Gate 7.
• Please be at the gate thirty minutes before your scheduled flight.
• Did you need any tags for your luggage?
• Your flight is expected to take off on time.
• Your flight has been delayed by one hour.
• Flight 87B to Toronto has been canceled.
• I’m afraid you’re too late to check-in.
• Your flight is overbooked. Would you be interested in giving up your seat?
• Enjoy your flight.
Passenger
• I’m not sure which of these papers is my ticket.
• Is it possible to get an aisle seat?
• I requested a vegetarian meal.
• Can you check to confirm? Can I take my child through security?
• Is the flight on time?
• Will they be serving a meal today?
• Will they be showing an inflight movie?
• Where can I get a luggage cart?
• Can I use my laptop on board?
• “What’s your final destination?
• “Here you go” anytime you give something to somebody
• To check your bags means to put them on the airplane inside the cargo compartment. The small bag you take with you on the airplane is called a carry-on. You need to put your carry-on bags through the X-ray machine at security.
• The scale is the equipment that tells you the weight of your luggage (45 kilograms, for example).
• A stopover or layover is when the airplane stops in a different city before continuing to the final destination
• If the agent says that your luggage will go straight through, it means it will go directly to the final destination (and you don’t need to pick it up during your stopover)
• Boarding passes are the tickets that permit you to enter the airplane
• When a plane begins boarding, it means that the passengers start to enter the plane. Usually boarding time is 30-60 minutes before takeoff (when the plane leaves).
• “Excuse me, where is the American Airlines check-in desk?” “Where is terminal 4?”
• Where is gate 36?”
• “How many bags can I check?”
• “Will my luggage go straight through, or do I need to pick it up in [Chicago]?
• “How much is the fee?”If your bag is heavier than the weight limits, or if your bag is larger than the size limits, you may need to pay extra. An oversizedbaggage fee or overweight baggagefee(this can be $75 to $300). Some airlines in the United States also charge a fee for ALL checked bags (usually $15 to $30)
• Please mark this bag as fragile.
Say this if you have fragile or sensitive items in your bag that might break.
• “Is the flight on time?”
The agent will respond either “Yes if the flight is on time, or “There’s a 20-minute delay” (for example) if the flight will leave later than expected.
• Did you pack your bags yourself?
• Has your luggage been in your possession at all times?
• Are you aware of the regulations regarding liquids in your carry-on?
• Are you carrying any firearms or flammable materials?
• Have you left your luggage unattended at any time?
• Has anyone given you anything to carry on the flight?
Activity
Choose the correct words/phrases to complete the following conversation at the airport.
CHECK-IN WORKER: Hello. Where are you flying today?
YOU: Hi,______________ to London, England.
a. I fly b. to fly c. I’m flying
CHECK-IN WORKER: Can I see your ticket and your passport please?
YOU: Sure. Here’s my passport. And here’s my ______________
a. paper b. e-ticket c. online purchase
CHECK-IN WORKER: Thank you.Would you like a window seat?
YOU: No. I’d like an _______________ seat please.
a. aisle b. isolated c. open passage
CHECK-IN WORKER: OK, and is all this luggage yours?
YOU: These ___________ are mine.
a. two luggages b. two bags c. two baggages
จัดทำโดย
นางสาวธัญลักษณ์ กล้าหาญ BE 3/2
โพสโดย
นางสาวศุภลักษณ์ ชาติชาวนา BE 3/2