English for Food and Beverage Personnel
English for Food and Beverage (F&B) Staff
These pages from our English for Work series cover language needed by people working in restaurants and bars in an English-speaking context.
food and drink staffAre you a chef, bartender, or waiter/waitress working in a tourist spot? Maybe you’re a student who wants to work part-time in a restaurant while you go to school abroad. Whatever the case may be, you will come across many English customers and staff members in the food and beverage industry. These pages are designed to help people who are employed, or looking for work in many different areas of the hospitality industry, including in the kitchen, on the floor, or behind the bar. You will learn helpful English vocabulary and expressions that will allow your guests to enjoy their dining experience and help you to communicate with your fellow staff members. Studying and practicing Food and Beverage English and gaining a better understanding of the industry may even help you find a job. Do the exercises and take the quizzes to test your knowledge and understanding.
English for Food and Beverage Staff
Food and Beverage Vocabulary
Food and Beverage Vocabulary Quiz
Serving at Table Quiz
Understanding Your Guests Quiz
Menu in English
Bar Vocabulary
Back of House Vocabulary
Thing you should Consider while Handling Complaints.
Why do you feel guest complaints are bad for your property. Try to think in different ways. Don’t you feel it is helpful for you to find out weaknesses of your property and a chance to resolve that ? A valid, logical complaint is the feedback from your guest by handling you can improve your ignoring you hotel or restaurant on the other hand ignoring such complaint will result serious loss in future. So, try to think this way. This is the right approach to handle guest complaint.
This is the right approach to handle guest complaint.
1.Take your time. Listen with full attention what guest wants to say.
2.After guest express his complaint repeat that in your voice to make him understand that you listen to him properly.
3.Start replying in a tricky way like “I understand your problem, sir “Thanks a lot for bringing up the matter to us” This will give impression to guest that you are not against the guest but rather supporting him. This would make him calm.
4.If you are the person to solve the matter then take proper action to solve problem. If you are not authorized for handling such complaints then inform the right person who can solve the problem.
5.If you can solve the problem and you may take time from guest to solve the problem and in this situation don t forget to follow up the problem to check whether it is solved or not.
ผู้จัดทำ
น.ส ภัทราภรณ์ มุ่งมี
น.ส วาริณี บุญมี
น.ส ณัฐริกา อะพรรัมย์ BE 3/2
ผู้โพส
นางสาว ศุภลักษณ์ ชาติชาวนา BE 3/2